The amount of money is determined directly by the costs associated with providing you with your funeral arrangements. Basically, the cost of your specified funeral determines the amount you invest. There is no limit.
In the event this occurs, you can select an alternative Funeral Director. The funds invested are held independently of the Funeral Director in a capital guaranteed investment and will still be available to meet funeral costs.
A copy of your contract, which details your arrangements at a fixed price (the contract), is held by yourself and Southern Cross Funerals. It is important that you communicate to your family and friends that you have made these arrangements in advance.
A family member or personal representative simply contacts Southern Cross Funerals and the arrangements, as detailed in your contract, are carried out.
Yes. A memorial can also be pre-arranged. The type of memorial offered varies between cemeteries and crematoria and this is an aspect that you can research and determine as part of your prepaid plan.
Generally your contract will specify the terms regarding interstate transfers and Southern Cross Funerals can help ensure that any new arrangements suit both you and your family.
A prepaid funeral plan is a legally binding contract so you need to make sure you understand the terms and conditions before you sign.
A prepaid funeral plan incorporates a “cooling off” period. It is during this time that you can cancel your contract and receive a refund of your investment. Please contact us for more specific details about the cooling off period.
Yes, however this is subject to your agreement with Southern Cross Funerals. Please remember however that if you alter your original agreement you may incur additional costs.
“I am writing to thank you and every member of your staff for the professional and caring service on the occasion of my husband’s (David) funerals service on 29th May 2017.
We could not fault any part of the service, and we are most grateful.”
“Thank you for looking after mum and all the hardwork you have done! Words can’t thank you enough. You are one of the best human beings I have ever met in my life. Thanks for being there for all of us girls and keeping me laughing at this sad time. I take my hat off to you, Matty. Love you heap a very special person with a lot of gifts.”
“We would like to thank you for all of the care and thoughtfulness that went into my grandmother’s (Gwen) funeral.
Although we didn’t get off to the best start, which was no fault of yours, you came through and made a very difficult time bearable.
Thank you for the care and compassion you showed my mother and the strength you showed, literally (hope you have recovered). Your kindness will always be appreciated and never forgotten.”
“Your bright spirits and kind hearts reflected your professionalism and deep caring for families at their significant time of loss.”
“Thank you so much for being exactly what our family needed in the funeral preparation and the funeral service for our much loved mother.”
“With deep appreciation for your kindness and sympathy. You have indeed made our sad time a little easier to bear.”
“I’d like to thank you and your team for taking care of all the arrangements for my Dad’s funeral. On the day of the service the staff were so understanding, kind and supportive it made such a difficult day easier to get through.”
“On behalf of Russell’s family I would like to express our gratitude for the wonderful send off Russell had last Friday. Everything was so well organised and we were very happy with the service you provided. The Celebrant, Deborah Jenkins was a perfect choice as her presentation at the Funeral Service was excellent.”